Refund & Return Policy

At Luna Lucas Jewels, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a transparent and straightforward return process.

Return Window

We accept returns for both defective and non-defective products within 30 days of the delivery date. After 30 days, we unfortunately cannot offer a refund or exchange.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

The item must be in New and Unused condition.
The item must be in its original packaging with all tags and accessories included.
Items that show signs of wear or are returned without original packaging may not be eligible for a full refund.

Return Fees & Costs

Restocking Fees: We do not charge any restocking fees.
Return Shipping: The customer is responsible for the cost of return shipping. We do not provide pre-paid return labels. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

How to Start a Return

To initiate a return, please contact us at info@lunalucasjewels.us.
Please include your order number and the reason for the return. Our support team will provide you with the specific return instructions and the return address in Malaga, Spain.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or you received the wrong item, please contact us immediately at info@lunalucasjewels.us with photos of the issue. In these cases, we will provide a full refund or a replacement at no additional cost to you.

Refunds & Processing Time

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

We accept exchanges within the 30-day window. To exchange an item, please follow the return process above. Once your return is processed, you may place a new order for the desired item.

Order Cancellations

You may cancel your order before it has been shipped. Once the order is in the shipping process, it cannot be cancelled, but you may return the item according to the policy above once it arrives.

Still Have Questions?

We’re here for you—reach out anytime, and we’ll be happy to help.