Shipping Policy

At Luna Lucas Jewels, we are committed to delivering your jewelry safely and efficiently. We offer fully tracked shipping to the United States.

Shipping Summary

Order Cut-off Time: 15:00 (CET) Monday – Friday
Handling Time: 1–2 Business Days (Monday – Friday)
Transit Time: 4–6 Business Days (Monday – Friday)
Shipping Cost: Free Shipping on all orders

Order Processing

All orders are processed within 1 to 2 business days. Orders placed before 15:00 CET will begin processing the same day. Orders placed on weekends or holidays will be processed the following business day.

Shipping Rates & Delivery Estimates

We provide Free Standard Shipping on all orders shipped to the United States. Once your order has been processed and dispatched, the estimated delivery time is 5 to 8 business days.

Tracking Your Order

Once your order is shipped, you will receive an email notification with a tracking number. You can use this number to monitor your package's journey from our distribution center in Spain to your doorstep.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@lunalucasjewels. us.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact our support team at info@lunalucasjewels. us with your order number. We will work quickly to resolve the issue with the carrier and provide a replacement or refund.

Company Address

Brujula n14,
29010 Malaga, Spain

Customer Service Contact

Email: info@lunalucasjewels.us

Phone: +34631755949

Business hours:
Monday – Friday: 9:00 – 18:00 CET